FAQ - Forever Thread Studio

Orders & Customization

Question: How do I place a custom order?

Answer: Simply click the "Order" button on our homepage and fill out the form with your idea, photo, or verse. Once submitted, we will review your request and get back to you with a quote and timeline.

Question: Do I need to pay upfront?

Answer: To secure your spot in our production schedule, we require either full payment or a 50% non-refundable deposit before we begin designing or stitching your piece.

Question: Can I see a preview before you start stitching?

Answer: Yes! For custom designs, we send a digital mockup for your approval to ensure every detail is perfect before we begin the embroidery process.

Question: What types of items can you embroider?

Answer: We specialize in wedding, baby, and Islamic embroidery. If you have a unique request, feel free to reach out via our contact form!

Shipping & Timelines

Question: How long will it take to receive my order?

Answer: Each piece is hand-stitched with care. Generally, production takes 2-4 weeks plus shipping time. If you need a piece by a specific date, please let us know in your order form.

Question: Where do you ship?

Answer: We are based in Toronto and ship all across Canada and internationally. Shipping rates are calculated at checkout.

Question: Can I pick up my order in person?

Answer: Local pickup in Toronto can be arranged. Please select the 'Local Pickup' option during checkout.

Returns & Exchanges

Question: Do you offer refunds?

Answer: Because each piece is custom-made specifically for you, we cannot offer returns or exchanges. However, if there is an issue with your order, please contact us immediately so we can make it right.